Success Story – Step Changing IT

Our experience at the IESE Business School shows the ability to drive dramatic IT improvements within higher education.

The Challenge

  • Fragmented IT Organization reporting to various Business Divisions at the mercy of ‘body shopping’ firms.
  • Limited ability to measure, track and manage IT activity and spending.
  • Unfit legacy solutions affecting day to day institutional performance.

The Approach

  • Address ‘The Basics’; Budgeting, Project & Service Management and Organization rationalization.
  • Prepare for ‘IT Transformation’; IT Balanced Score, Governance Bodies and address Strategic Pilots.
  • Drive Transformation; Process Blueprinting, Change Management Program and Solutions Implementation.

The Results

  • Transformation Program to be completed in 2015 as initially planned.
  • User satisfaction at 3.9 (over 5.0) and growing.
  • Forward IT agenda focus on innovation while leveraging recent transformation capabilities/investments.

Download the Case Study

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